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The Cookies Policy and Other Tracking Technologies, including the personal data of users. This data is collected as part of the use of the website, through cookies, by the organization:
as the entity responsible for processing, referred to as “Livo”, a brand name of this entity. This Cookies Policy and Other Tracking Technologies should be read in conjunction with the Privacy Policy
Cookies
Like most websites, in order for them to work properly, we occasionally install small files on your computer or mobile device, referred to as cookies or authentication tokens.
Livo uses cookies and other similar tracking technologies to distinguish you from other users when using the website. These technologies help us to provide you with a better experience whenever you browse the website, allowing us to improve the website itself and provide you with targeted and personalised content, offers, campaigns, promotions or information.
Cookies – What are they?
Cookies are small information files that are stored on your computer or mobile device through your browser. These files allow the website to “remember” your actions and preferences for a certain period of time, such as your user name, language, font size and other display settings. That is why when you scroll through the pages of a website or return to a website you have already visited, you do not have to indicate your preferences again.
Cookies – What are they for?
The cookie identifies your browser on the server, making it possible to store information on your device. This technology serves various purposes, such as helping to determine the usefulness, interest and number of uses of our website, allowing the user to navigate more quickly and efficiently, eliminating the need to repeatedly enter the same information.
Most browsers are set to accept cookies, although it is possible to set the browser to refuse all cookies (see below), or to indicate when a cookie is being sent. When you browse the website and the cookie is accepted, on a subsequent visit to the website our web server will recognise your computer or mobile device. This way, when you scroll through the pages of a website or return to a website you have already visited, for which you have given your consent to the use of cookies, you do not, in principle, have to re-enter your preferences or data that you have previously provided.
Cookies – What kind of cookies are there??
Existem diversos tipos de cookies.
There are different types of cookies.
(a) Permanent cookies – these are cookies that are stored, even after closing the browser, on your access equipment (PC, mobile phone and tablet) and are used whenever you visit our website again. They are generally used to direct browsing to the user’s interests, allowing us to provide a more personalised service.
(b) Session cookies – these are temporary cookies that remain in your browser’s cookie file until you leave the website. The information obtained by these cookies serves to analyse web traffic patterns, allowing us to identify problems and provide a better browsing experience.
Considering, in turn, the domain to which they belong, cookies can be:
(a) First-party cookies – these are cookies sent to the user’s terminal equipment from equipment or a domain managed by Livo and from which the service requested by the user is provided.
(b) Third-party cookies – these are cookies sent to the user’s terminal equipment from a device or domain that is not managed by Livo, but by another entity that processes the data collected through cookies.
Cookies – How and for what purposes do we use them?
The following identified cookies are necessary for the proper functioning of the website:
| Cookie | Purpose | Storage period | Personal data collected |
| CookieConsent | Stores the user’s cookie consent status for the current domain | 1 year | Does not collect personal data |
| __cf_bm | Used to distinguish between humans and bots, in order to produce valid reports on website usage | 1 year | Does not collect personal data |
Other cookies are also used with your consent, which is collected when you access the website. These cookies are:
Estatísticos
| Cookie | Purpose | Storage period | Personal data collected |
| _ga | it registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 year | Identifies the user’s browser |
| _ga_# | Used by Google Analytics to collect data on the number of times a user has visited the site, as well as the dates of the first and most recent visits. | 2 year | Identifies the user’s browser |
| __hssc | Identifies whether the cookie data needs to be updated in the visitor’s browser. | 1 year | Identifies the user’s browser |
| __hssrc | Used to recognise the visitor’s browser when they re-enter the site. | Session | Identifies the user’s browser |
| __hstc | Defines a unique ID for the session. This allows the site to obtain data on visitor behaviour for statistical purposes.. | 180 days | Identifies the user’s browser |
| hubspotutk | Defines a unique ID for the session. This allows the site to obtain data on visitor behaviour for statistical purposes. | 180 days | Identifies the user’s browser |
Marketing
| Cookie | Purpose | Storage period | Personal data collected |
| _fbp | Used by Facebook to provide a series of advertising products. | 3 months | Identifies the user’s browser |
| __ptq.gif (pixel) | Sends data to the Hubspot marketing platform about the visitor’s device and behaviour. Tracks the visitor across all devices and marketing channels. | Session | Identifies the user’s browser |
Cookies – How to use them?
By changing the settings on your computer or mobile device, you can enable or disable the acceptance of cookies.
All browsers allow the respective user to accept, refuse or delete cookies, specifically by selecting the appropriate settings in their browser. The user can therefore configure their browser to inform them whenever a cookie is received or even disable their acceptance. However, Livo warns you that this may partially affect the use of some of the services, as browsing on our website has not been and improved and personalised.
If your browser’s privacy setting is set to “High”, you will not be able to access some of our services and may be prevented from fully utilising all the features of our website. To resolve this issue, please add our internet address to the list of allowed websites in your browser’s privacy settings.
If you’re accessing our website from a corporate computer and can’t log in, the problem may be with your computer’s corporate security settings. We recommend that you contact your system administrator.
Cookies – How to disable them?
All internet browsers allow the user to manage the cookies of the pages they visit. If you choose to disable cookies, it is possible that some features will no longer work properly in your browser, which may affect the navigation on the pages you visit.
In Google Chrome
By default, all cookies are allowed, but you can adjust this setting. Click on the Chrome menu in the browser tool bar. Follow these steps:
1 – Definitions;
2 – Show advanced settings;
3 – Under “Privacy”, click on Content settings;
4 – Select “Block websites from setting data”.
To change your cookie settings, follow these steps:
1 – Delete cookies;
2 – Block cookies by default;
3 – Allow cookies by default;
4 – Keep cookies and website data by default until you exit the browser;
5 – Create exceptions for cookies from specific websites or domains.
Find out more here.
In Internet Explorer
To disable all cookies:
1 – Select the “Tools” menu and the “Internet Options” option;
2 – “Privacy” tab;
3 – Move the bar to the top, where the message “Block all cookies” will appear.
Find out more here.
In Mozilla Firefox
To disable all cookies:
1 – Select the “Tools” menu;
2 – Select “Options”;
3 – “Privacy”, which you will find in the top panel;
4 – In the “cookies” section, deactivate the option “Accept cookies from websites”. Click “OK” to save your changes and close.
Find out more here.
In Safari
To disable all cookies:
1 – Select “Edit”;
2 – Click on “Preferences”;
3 – In the top panel, select the “Privacy” icon;
4 – In the “Accept cookies” section, select “Never”.
Find out more here.
User rights
To find out how to exercise your rights regarding the protection of personal data, or to obtain more information about the terms of data processing by Livo, you should consult our Privacy Policy.
If you need any clarification, you can also contact the Data Protection Officer at the following e-mail address dpo@livo.pt.
Last update : 28.07.2023
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