Under the legal and regulatory terms in force, Mundo Ageas Serviços, Unipessoal, Lda, through the Livo brand, provides means of contact for receiving reports of internal irregularities related in particular to the following matters:

a) Act or omission, which is contrary to rules contained in the acts of the European Union referred to in the Annex to Directive (EU) 2019/1937 of the European Parliament and of the Council, to national rules implementing, transposing or complying with such acts or to any other rules contained in legislative acts implementing or transposing them, including those providing for crimes or administrative offenses, concerning the areas of:

• Public procurement;
• Financial services, products and markets, product safety and compliance;
• Transport safety
• Environmental protection;
• Food and feed safety, animal health and welfare, public health;
• Consumer protection;
• Protection of privacy and personal data and network and information systems security;
• Financial interests of the European Union, internal market rules, including competition and state aid, and corporate tax rules, violent, especially violent and highly organized crime, insofar as they are related to the activity of the covered entity, under the terms of article 2 of Law no. 93/2021, of December 20.

b) Harassment under the terms of Law no. 73/2017, of August 16.

All submissions are treated independently, the protection of personal data and the confidentiality of the submitter’s identity is ensured, and anonymity can be maintained if the submitter so wishes.
The author of the report who, in good faith and with serious grounds for believing that the information is true at the time of the report, benefits from the protection afforded by the law, and acts of retaliation against him/her are prohibited.