Privacy policy
In order to provide its services, Livo (as a brand of the entity “Mundo Ageas Serviços, Unipessoal Lda.”) needs to collect some personal data.
This Privacy Policy aims to help data subjects understand what personal data is collected, how and why it is used, to whom it is disclosed and how their privacy is protected, in strict compliance with the applicable legislation in this area, namely Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (“General Data Protection Regulation”) and Law 58/2019 of August 8.
Who is responsible for processing your Personal Data?
References in this Privacy Policy to “Livo”, “we”, “us” or “our” mean the following entity:
- Mundo Ageas Serviços, Unipessoal, Lda, with registered office at Praça do Príncipe Perfeito 2, 1990-278 Lisbon, with NIPC 515750395.
What is Personal Data?
Personal Data means any information of any nature and regardless of its medium, including sound and image, relating to an identified or identifiable natural person (data subject).
An identifiable person is one who can be identified directly or indirectly, in particular by reference to an identification number or to other specific elements of his or her physical, physiological, mental, economic, cultural or social identity.
What Personal Data do we collect?
Livo collects and processes the personal data necessary to quote and provide its services. Your personal data may include your identification and contact details, financial data or information about how you use our Platforms, or how you interact with us.
Livo does not process the personal data of minors.
Categories of Personal Data we process:
- Identification data (name, VAT number, civil identification number) and contact data (e-mail address, telephone number and address);
- Information about your transaction, including financial data so that we can process payments;
- The communications you exchange with us (e.g. your emails, letters or phone calls);
- Your posts and messages on our social networks;
- Your opinion of us (applicable when you take part in our surveys/satisfaction questionnaires);
- Information about how you use our Platforms – applicable when you use our Platforms (website), in accordance with our Cookies and other Tracking Technologies Policy;
- Your complaint in order to follow up on it.
What are the purposes for collecting your Personal Data?
Personal data (clients/third parties) is generally used to provide services. Your data may also be used to send you promotional communications, if you have given your consent. In this sense, we use your personal data for the following purposes:
- To register on our website and for subsequent access to your private account (legal basis: pre-contractual due diligence and/or contractual relationship);
- To quote and provide the service (legal basis: pre-contractual diligence and/or contractual relationship);
- To communicate and manage our relationship (legal basis: contractual relationship). Occasionally, we may contact you by e-mail and/or SMS for operational reasons, for example, in order to respond to your request for a quote, to confirm a visit by our technicians, or other information relevant to the provision of the service. As these communications are not made for marketing purposes, you will continue to receive them even if you have opted out of receiving marketing communications;
- To inform you about our news (legal basis: consent). We may send you marketing communications if you have indicated that you wish to receive them. If you agree to receive marketing communications, we will send you newsletters with news from us, such as promotions or new services we may provide that you may be interested in. Please note that we do not share your personal data unless we have your consent to do so. If you no longer wish to receive marketing communications from us, simply click on the unsubscribe link at the bottom of any marketing communication from Livo;
- To improve our services and fulfill our objectives (legal basis: legitimate interest). In particular, for statistical studies and complaints management;
- To comply with our legal obligations (legal basis: legal obligations). In particular, tax obligations.
What rights do data subjects have?
Under the terms of the applicable legislation, the data subject has the following rights in relation to the processing of their personal data:
Right to Information
The data subject has the right to receive information about how their personal data is processed when it is collected or, if the data is not collected from the data subject themselves, within a reasonable period of time after obtaining the personal data, subject to the exceptions provided for in the General Data Protection Regulation.
Right of Access
The data subject has the right to obtain confirmation as to whether or not their personal data is being processed and, where applicable, the right to access their personal data, as well as information regarding the purposes of the processing, the categories of personal data in question, the recipients of the data, the expected retention period, among others.
Right of rectification
The data subject has the right to obtain, without undue delay, the rectification or updating of inaccurate personal data concerning them.
Right to erasure
The data subject has the right to obtain the erasure of their personal data without undue delay, within the legally established limits.
Right to restriction of processing
The data subject has the right to obtain restriction of processing if one of the conditions laid down in the General Data Protection Regulation applies.
Right to Data Portability
The data subject has the right to receive the personal data concerning them that they have provided in a structured, commonly used and machine-readable format.
Right to Object
The data subject has the right to object, at any time, on grounds relating to their particular situation, to the processing of personal data concerning them, in particular when their data is processed for the purposes of direct marketing.
Right not to be subject to automated individual decisions
The data subject has the right not to be subject to any decision taken solely on the basis of automated processing of his or her personal data, including profiling, which produces effects in his or her legal sphere or similarly significantly affects him or her.
In view of the above, you may request, at any time, access to personal data concerning you, as well as its rectification, deletion or limitation of its processing, the portability of your data, or oppose its processing (with the exception of data strictly necessary for the provision of the service), by written request addressed to Livo via e-mail privacidade@livo.pt.
Under the terms of the law, you are also guaranteed the right to withdraw your consent to the processing of data whose consent constitutes the basis for lawful processing. To this end, you have the right to withdraw your consent at any time, which does not, however, invalidate the processing carried out up to that date on the basis of the consent previously given.
Without prejudice to any other administrative or judicial remedy, the data subject has the right to lodge a complaint with the National Data Protection Commission (CNPD) or another competent supervisory authority under the terms of the law, if they consider that their data is not being processed legitimately by Livo, under the terms of the applicable legislation and this Policy.
Last update: 09.08.2023
Under what circumstances is data communicated to other entities?
Livo uses other entities to provide certain services. Occasionally, this provision of services may involve access by these entities to your personal data. Livo ensures that such subcontracting entities offer sufficient guarantees for the execution of appropriate technical and organizational measures so that the processing meets the requirements of the applicable law and ensures the security and protection of the rights of the data subjects, under the terms of the subcontracting agreement signed with said subcontracting entities.
Livo may also transmit your personal data to third parties when it deems such data communications to be necessary or appropriate under applicable law, in compliance with legal obligations/court orders, or to respond to requests from public or government authorities (such as the CNPD or the Tax Authority, for example).
Under what circumstances could your data be subject to International Transfers?
The provision of services by Livo may involve the transfer of your personal data to third countries (which do not belong to the European Union or the European Economic Area).
In such cases, Livo will implement the necessary and appropriate measures under applicable law to ensure the protection of the personal data subject to such a transfer, strictly complying with the legal provisions regarding the requirements applicable to such transfers, namely informing Clients in this regard.
DPO contact
For clarification regarding your data protection rights, you may contact Livo’s Data Protection Officer (“DPO”) at dpo@livo.pt.