Terms and Conditions


1. Purpose of the livo.pt platform

On our website, we provide information on product promotions and offers, activities and information, special campaigns, among other content and initiatives considered relevant to our Customers, partners and community.

On the website itself you can access help for all the information and services included in it, through the Customer Support or FAQs options.

2. Conditions of access and use

Access to this website is the sole responsibility of Customers and implies accepting and being aware of the legal notices, conditions and terms of use contained therein. Livo reserves the right to make, at any time, as many changes and modifications as it deems appropriate and necessary to the website without prior notice.

To access all the advantages of the Livo website, as well as to request a visit, you must access the website www.livo.pt and fill in an electronic form with your personal data, following the instructions indicated for each step.

The Customer must be at least 18 (eighteen) years old to request a visit on Livo’s website.

You must use Livo’s website in compliance with the provisions of applicable law.

Livo’s website may contain links to other websites, which may contain useful information/tools for its Customers. These terms and conditions shall not apply to third party websites.

As such, if you visit another website, redirected from Livo’s website, you should be aware of and accept its terms and conditions and privacy policy.

3.    Information on prices, fees and taxes

Livo indicates the price to its Customers by presenting a personalised quotation, which shall be sent after a visit by a Technical Consultant to the Customer’s home. The price shall specify the component related to the windows to be produced and their installation.

4.    Product availability

All products on the Livo website are available to order/request a quote for production.

If any type of unavailability arises, Livo will inform the Customer of this fact with a view to possible rescheduling or refund within a maximum period of 14 (fourteen) days from the date it becomes aware of this unavailability.

5.    Processing of orders

The order will only be processed after digital signature of the contract and confirmation of payment of 40% of the budgeted amount, and the Customer will receive confirmation in writing of the conclusion of the sale of the product/service and the estimated delivery date.

At the moment, Livo provides its service in the municipalities of the Lisbon Metropolitan Area.

A proforma invoice of the order will be provided when the order is confirmed, in digital format by e-mail. On completion of the installation, a final invoice will be sent with the total amount of the order, and the Customer will be required to pay the remaining 60% within 5 days.

6. Cancellation of order

Within the scope of the Right of Free Termination, the Customer may request the cancellation of the order within 14 days of it being confirmed, and to do this should contact the Customer Service line.

7. Obligation to make correct use of the website and its contents

In accordance with Decree-Law 07/2004, of 7 January, which regulates electronic commerce, the Customer undertakes to correctly use the website and its functionalities, contents and purposes, in accordance with the law, this legal notice, and the instructions and notices that are communicated.

The Customer undertakes to use the website and all its contents exclusively for lawful and non-prohibited purposes, which do not infringe the law in force and/or may be harmful to the legitimate rights of Livo and the companies of the Group or any third party, and/or which may, directly or indirectly, cause any damage or harm.

To this end, the Customer shall refrain from using any content of the website for purposes or effects that are unlawful, prohibited in this legal notice, harmful to the rights and interests of third parties or which may, in any way, damage, disable, overload, impair or prevent the normal use of the website, computer equipment or documents, files and all kinds of content stored on any computer equipment (hacking) of the Group, other Customers or any Internet Customer (hardware and software).

Specifically, by way of example and not limitation, the Customer undertakes not to transmit, disseminate nor make available to third parties information, data, content, messages, graphics, drawings, sound and/or image files, photographs, recordings, software and, in general, any type of material which:

●in any way contravenes, undermines or infringes fundamental rights and public freedoms recognised in the constitution, international treaties and other legislation;

●induce, incite or promote actions that are criminal, libellous, defamatory, infringing, violent or generally contrary to the law, generally accepted morals, good behaviour or public order;

●induce, incite or promote discriminatory actions, attitudes or thoughts on the grounds of gender, race, religion, beliefs, age or status;

●incorporates, makes available or allows access to products, items, messages and/or services that are criminal, violent, offensive, harmful, degrading or, in general, contrary to the law, generally accepted morality, good behaviour or public order;

●is false, ambiguous, inaccurate, exaggerated or untimely in a way that misleads or is likely to mislead about its purpose or the intentions or purposes of the informant;

●is protected by any intellectual or industrial property rights belonging to third parties, without the user having previously obtained the necessary authorisation from their owners to carry out the use that they make or intend to make;

●infringe the business secrets of others;

●is contrary to the right to honour, personal and family privacy or to the image of persons; or in any way disparages the reputation of Livo or of third parties;

●infringe regulations on the secrecy of communications;

●constitutes, as the case may be, unlawful, misleading or unfair advertising or, in general, constitutes unfair competition;

●incorporate viruses or other physical or electronic elements that may damage or prevent the normal operation of Livo’s or third parties’ network, system or computer equipment (hardware and software) or that may damage the electronic documents and files stored on this computer equipment;

●causes difficulties in the normal operation of the Service due to its characteristics (such as format, length, etc.).

Pursuant to the foregoing, the Customer undertakes to use the contents made available to Customers on this Website, which shall include, but not be limited to, texts, photographs, graphics, images, icons, technology, software, hyperlinks and other audiovisual or sound content, as well as their graphic design and source codes (hereinafter, the “Contents”), in compliance with the law, this legal notice, other notices, regulations of use and instructions that are made known, as well as with generally accepted morals, good behaviour and public order, and, in particular, undertakes to refrain from:

●reproduce, copy, distribute, make available or in any other way publicly communicate, transform or modify the Content, unless they have the authorisation of the holder of the corresponding rights or it is legally permitted;

●suppress, manipulate or in any way alter the copyright or other identifying data of the rights reserved by Livo or the Group’s companies or their owners, including fingerprints or any other technical means established for their recognition.

●obtain or even attempt to obtain the Contents, using means or procedures other than those which, as the case may be, have been made available for this purpose or have been indicated for this purpose on the website where the Contents are located or, in general, those commonly used on the Internet for this purpose, provided that they do not pose a risk of damage or disablement of the website, the Services and/or the Contents.

Specifically, the use of Livo’s photographic and audio/video files is subject to the following conditions:

●use for commercial purposes and/or further distribution is prohibited; the images and audiovisual resources available are exclusively intended for use by the media for information purposes only, provided that their origin is mentioned;

●therefore, their use to illustrate activities, products or events of other companies is prohibited.

Livo reserves the right to withdraw the authorisation to use any of these images or audio/video files whenever they consider that they are intended for purposes that in any way prejudices the interests of the brand.

8. Intellectual or Industrial Property Rights

The Customer undertakes to respect the industrial property rights of Livo and of the companies of the Group or any other third party. The use or granting of access to the website does not imply the granting of any right over the trademarks, trade names or any other distinctive symbol used on it.

The Customer may download the website on his terminal provided it is for private use, with no commercial purpose, and may not exploit, reproduce, distribute, modify, publicly communicate, assign, transform or use the content of the website for public or commercial purposes.

In addition, the Contents are the intellectual property of Livo or of the Group’s companies, and the rights of exploitation or any other rights that exist or may exist over these Contents, beyond what is strictly necessary for the correct use of the website, shall not be understood to have been assigned to the Customer by virtue of the provisions of this legal notice.

9. Duration of the service

Livo does not guarantee the availability or continued operation of the website. Where reasonably practicable, Livo will provide advance notice of interruptions in the operation of the website. Livo also does not guarantee the usefulness of the website for undertaking any specific activity, nor its infallibility.

Access to Livo’s website is of unlimited duration; however, Livo reserves the right to suspend access without prior notice to Customers who, at its discretion, do not comply with the rules of use of its website and exercise appropriate legal measures.

In addition, Livo reserves the right to restrict access to some sections of the website to the general public, limiting it only to specific Customers or Groups of Customers by providing them with an access password for which they will be responsible.

10. Exclusion of liability

Livo makes every effort to avoid any errors in the content of the website. 

Livo excludes any liability for damages of any nature whatsoever due to:

●Da interrupção do funcionamento ou da falta de disponibilidade de acesso à página web.

●privacy and security in the use of the website by the user, and/or unauthorised access by unauthorised third parties.

11. Use of cookies

Livo may use cookies to facilitate navigation on its website and to learn the user’s preferences, allowing them to be recognised.

However, you can configure your device to accept or not accept the cookies you receive according to the instructions in our Cookies Policy.

12. Protection of personal data

In compliance with the provisions of Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, all Customers who provide or will provide their personal data will be informed in advance, as provided for in the aforementioned regulation.

Through the forms available on the website, personal information will be collected by ticking the corresponding check box, and the Customer expressly and freely accepts that their personal data will be processed for the purpose for which it is requested.

For more information, the Customer can consult our Privacy and Personal Data Protection Policy

13. Legislation and jurisdiction

The parties submit, at their choice, to the resolution of conflicts at the courts and tribunals of the user’s domicile, and waiver any other jurisdiction.

In addition, you are reminded you that you can access the European Union’s online dispute resolution platform, via this link.

14. Waiver

Livo may exercise its rights in the event of non-compliance with these terms of use at any time it deems appropriate. The fact that you do not exercise your rights at a specific time does not mean that it is waiving them..